Frequently asked questions
How is Qura Property different to other agencies?
Qura Property is a Melbourne property management firm, dedicated to providing top quality service with people who understand property investment. We live and breathe property, ensuring you receive the best quality service and the right advice on your investment property at all times.
Our director Samantha Gatherum-Goss has a wealth of an experience with property investment and always aims to optimise your rental return whilst minimising your risk. In doing so, Qura believes firmly in presenting solutions, not problems, when something needs to be addressed.
Which locations do you service?
We have experience managing property throughout Metropolitan Melbourne. If you’d like more details on which areas we service, please contact us.
Do you provide a “Let Only” service for self-managing investors?
Yes, Qura Property can provide a let only service for landlords who prefer to manage the ongoing tenancy themselves. Inclusions for this service are conducting open for inspections, private inspections, completion of detailed condition report (with photographs), processing of applications, receipt of first month rent and bond sent to the RTBA. If you would like to enquire about this service, please contact us.
What selection process do you follow for leasing properties?
At Qura Property we ensure all potential tenants fill out our application form, requiring them to supply proof of income, their current occupation and any previous rental history. We cross check all of their references, and also search the National Tenancies Database to see if the applicants have any previous VCAT claims.
Once this is conducted and we believe that we have the right tenant for your property, we then contact you to seek your approval for the tenancy to commence.
What’s your repairs process?
We ask all tenants provide maintenance requests in writing, with the exception of urgent repairs. For all non-urgent maintenance you may nominate a limit for us to give to tradespeople (ie. $300). We will make all attempts to contact you by phone and email before authorising a tradesperson to attend to repairs. We can use either your own preferred tradespeople, or ours.
For any urgent maintenance requests, we will try to contact you immediately (unless it’s 3am!) to advise you of the situation. At all times when possible we will try to use your preferred tradespeople, however if they cannot attend within 24 hours, we may need to employ one of our own to complete the job in the required time frame.
We ensure all tradespeople are licensed and insured to work on your property, and all of them are provided with a set of expectations that Qura uses for employment.
How often do you release rental money?
We want to make sure you get your money as soon as possible, so we do statement runs and payments daily. If you have asked us to make a payment to a third party (like your insurance or rates) which is due before the next rent cycle, we may hold over funds to make sure these payments can be made on time – these will be shown on your statement and be communicated to you ahead of time.
How much notice must a tenant be given to vacate?
There are a number of different reasons to issue a notice to vacate (NTV). The most common ones are due to a breach in tenancy (ie, arrears), the property has been sold or an end of lease. A notice to vacate is usually anywhere from 14 days to 120 days, however in select cases this may be immediate. With the exception of a breach, a notice to vacate cannot be served during a fixed term lease.